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FAQs

 

Frequently Asked Questions:

What methods of payment does LAX Ammo accept?
 

LAX Ammo accepts ONLY the following forms of payment: Visa, Master Card, Discover, and American Express.  We do NOT accept Checks, Money Orders, Paypal, etc. 

I tried to checkout and now all of my items show they are no longer in stock.
 

Please know that items placed in your shopping cart does not place a hold on those items, nor does it withhold them from being purchased by another customer. Only a confirmed payment guarantees the purchase of an item.

When will my order ship? Will I be notified?
 

All orders require 1-2 business days to process and will be shipped the following business day (Monday - Friday). We are unable to ship on weekends and on holidays. All orders placed on a weekend or holiday will be shipped the following business day (Monday- Friday) after the required processing times. You will be sent an email confirmation of shipment along with tracking information. Please note: Shipments do require signature upon delivery for confirmation and security purposes. NOTE: IF YOU CHOOSE TO AUTHORIZE YOUR PACKAGE TO BE SHIPPED WITHOUT SIGNATURE REQUIRED AND RELEASE FULL LIABILITY OF LAX AMMO, YOU MUST NOTE THAT IN CUSTOMER NOTES BEFORE COMPLETING YOUR PURCHASE.  We can not change that option once the package is shipped! Fedex does allow an option to hold packages at the main shipping center location if unavailable for delivery. Please follow through with tracking information sent via email on fedex.com.  Home Delivery & Ground shipments may not show tracking until item has reached the 1st facility in transit.

Can I add to or cancel my order once it has been submitted?
 

Once you have submitted your order, it is immediately sent to the warehouse for packaging/shipping. Therefore, if you are going to cancel your order, you will have to let us know immediately and please note there will be a 15% cancellation fee.  PLEASE NOTE: Once an order has processed and shipped from our warehouse, we are unable to further cancel an order.  You will not be able to add to your order, you will have to place another separate order for additional items.

If you fail to respond to LAX Ammo for any discrepancies on an order within 5 business days, it will result in an order cancellation and refund issued.  PLEASE NOTE: CANCELLATION FEES MAY APPLY.

How do I check out?
 

To get to your shopping cart, please click on the "(number) items" found at the top right of the page in the red Shopping Cart box. (PLEASE NOTE: Items in your shopping cart does not guarantee a hold on product for purchase, only confirmed orders will guarantee item purchase.) You will have to create an account and enter your billing/shipping address. A box may appear to verify your address, please click on the appropriate selection and Send Registration or Continue to Check Out. From there you may select to ship to a different location than your billing address. You can then proceed to the Shipping Methods page where you will see FedEx Home Delivery and your shipping cost. Please verify all information is correct on your order before proceeding as there is a 15% restocking fee for all cancelled orders.

How will my order be packaged?
 

Pre-packaged cases come ready-to-ship from the manufacturer. These packages may have their logo, item description, quantity, etc. Other packages will come in unmarked boxes (except for ORM-D on Box). For the safe arrival of your items, all packages require signature upon delivery unless waived by the customer. For privacy issues, you may request to have your items packaged in unmarked boxes by stating under the Customer Notes before checkout.

What if I need to change the address of my package and it has already been shipped?
 

Once an order has processed and shipped from our warehouse, we may, but do not guarantee that we are able to change the shipping address. If possible, there is a rerouting fee of $12.00 that will apply.

Do I need to send my FOID and Identification Card?
 

FOID and Identification cards are required for ammunition sales from Illinois and New Jersey:

Instructions for Illinois Ammunition Sales:

FOID cards AND state photo ID submitted by fax (310-507-0168) or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it (IMPORTANT: You must enter your order number or attach your purchase order receipt to your email.) It is your responsibility to follow up with LAX Ammunition to make sure we have received your information. These MUST be current, valid, & completely legible. Orders will be processed & retained until sufficient documents are submitted to and received by LAX Ammo. Ammo can only be shipped to an address on one of those two documents. * If you have supplied this information to LAX Ammo for past orders, please note in the "comments" section of your order, "Required IL Documents s/b on File."

If you fail to respond to LAX Ammo for any discrepancies on an order within 5 business days, it will result in an order cancellation and refund issued.  PLEASE NOTE: CANCELLATION FEES MAY APPLY.

Instructions for New Jersey Ammunition Sales:

Firearms Purchase ID or Federal Firearms License, AND state photo ID submitted by fax (310-507-0168) or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it (IMPORTANT: You must enter your order number or attach your purchase order receipt to your email.) It is your responsibility to follow up with LAX Ammunition to make sure we have received your information. These MUST be current, valid, & completely legible. Orders will be processed & retained until sufficient documents are submitted to and received by LAX Ammo. Ammo can only be shipped to an address on one of those two documents. * If you have supplied this information to LAX Ammo for past orders, please note in the "comments" section of your order, "Required NJ Documents s/b on File."

If you fail to respond to LAX Ammo for any discrepancies on an order within 5 business days, it will result in an order cancellation and refund issued.  PLEASE NOTE: CANCELLATION FEES MAY APPLY.

Does LAX Ammo only sell ammunition in case quantities?
 

For the most part, LAX Ammo offers the best pricing to our customers by a large or case quantity basis.  We do however, offer smaller quantity purchases on specific or specialty items, that of which is noted on the item description.

What is LAX Ammo's return policy?
 

LAX Ammo strives for 100% customer satisfaction and offers returns on OUR LAX Reload & Factory New brand ammunition (not brand name ammunition ie. Federal, Winchester, etc.) ONLY if defective. We ask you to please notify us immediately of any issues so we can address them promptly. Once we have received and determined the item defective, we will issue a refund or exchange in proportion to the amount of product returned.  Otherwise, please note that all sales are final.

Can I pick up my order?
 

Sorry, but our warehouse is not set up to process walk-ins or pick up orders. All orders placed with LAX Ammo will be sure to follow our delivery and shipping deadlines.

Can I pick up the same item, for the same price at the range?
 

No, our website www.laxammo.com is separate from the Firing Range and will not honor online prices, or vice versa. We also, again, do NOT allow orders to be picked up from the warehouse/range.

Do I have to pay sales tax?
 

Sales tax will be applied to all purchases shipped to locations within California. Tax will not be added to any order purchased out of California.

How do I contact LAX Ammo customer service?
 

Please DO NOT contact the range with questions concerning LAX Ammo, instead please email us with questions at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , visit our contact page, or call 1-855-407-AMMO (2666) Mon-Fri 9am-5pm PST.

 


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